Is Freight Pro a broker or a carrier?

• Freight Pro Logistics is a non-asset-based broker who facilitates and manages the shipment of goods with carriers on their client’s behalf, as opposed to a carrier who undertakes the actual carriage normally with their own assets such as trucks, trailers, and warehouses.

What is a bill of lading?

• A document which acknowledges receipt of the goods and establishes the terms of a contract between a shipper, transportation company or logistics provider (broker). It signifies which freight is to be moved between specified points for a specified charge. It serves as a document of title, a contract of carriage, and a receipt for goods. It is prepared by the shipper on forms issued by the broker/carrier and is a legal document.

What is an NMFC number?

• Stands for National Motor Freight Classification. A listing of items used to determine the “class” of a particular item shipped. The class of the item, along with the weight and distance traveled, are all determining factors in the freight charge.

What is a carrier PRO number?

• A carrier PRO is the number assigned to a shipment by the carrier once it has been successfully picked up from the shipper. It is used throughout the rest of the shipment’s transit until delivery for tracking-related purposes.

What is an accessorial fee?

• An accessorial is an additional fee for service beyond standard transportation pricing. Such fees would include residential or liftgate that are notated on a BOL or requested by the shipping or receiving party.

How can I track my shipments?

• You can either select the “Track Shipments” icon on the home page, which will redirect you to choose whether you want to log in to your FPL account for any Freight Pro orders or GTZShip account for any GlobalTranz orders you want to track. Or you may email us directly at Orders@freightprologisticsllc.com or even call us at our office at 909-357-9600 during business hours and one of our team members will be able to assist you.

How do I request a quote?

• You can either select the “Request Rates” icon on the home page or you may email us directly at Dispatch@freightprologisticsllc.com. You can even call our office at 909-357-9600 during business hours and one of our team members will be able to assist you.

I’ve requested a quote online. How long before I can expect a response?

• One of our team members should confirm receipt of your rate request within 30 minutes to an hour of submission. From there it can take an additional 30 minutes to an hour for our office to provide you with your rate, depending on whether you need an LTL rate or a full truckload rate. Some rates, like full truckload or volume, take longer than LTL rates to acquire because our office must source full truckload and volume carriers local to the pickup & delivery locations for both available capacity and competitive rates.

Can I insure my shipments?

• Yes, you can! Just include with your rate request online how much money (in USD) you would like your freight to be insured for, or just be sure to let one of our team members know you would like to have insurance included when being provided with a rate.

How should I be packaging my freight?

• Simply put: As well as possible. If your product is stacked on pallets, make sure to shrink-wrap the pallets well from top to bottom, taking care to make sure the shrink-wrap extends all the way to the pallet itself to keep your product from sliding off the pallet during transit. Heavy freight may seem like it won’t shift or slide but believe us, it does. If your items are loose or exposed (not in a crate or other packaging), the driver that’s dispatched to pick it up has the right to refuse it if he/she deems taking the freight to be too much of a liability in its current condition.

Do you handle hazardous materials?

• Yes! We work with a variety of carriers who specialize in handling Hazmat freight along with freight needing protection from freezing and other special handling.

Do you work with tradeshows?

• Yes, we do! We have lots of experience in dealing with tradeshow requirements and deadlines for delivery. Just let us know how we can help you.

Are there any commodities you do not handle?

• While we can handle almost any product/commodity, there may be a few exceptions. Contact us today to go over what your requirements are, and we can help you assess what sort of services you require.

What is a pickup or delivery “agent” or partner carrier?

• A partner carrier is a carrier (normally local/regional) who partners with a larger carrier in order to pick up and/or deliver on their behalf in areas where it’s not cost-effective for the larger carrier to do it themselves. This is not uncommon as even the largest common carriers (think FedEx, YRC, XPO) don’t service every single part of the country directly.

What is a customs broker?

• A customs broker is a brokerage that facilitates and manages imports and exports with the authorities designated to collect duties on imports and exports that are levied by a country. These authorities are responsible for ensuring that no illegal importation takes place. Since we only handle the transportation aspect of the freight, a customs broker is needed for the above mentioned.

How do the carriers count transit days?

• Most common less-than-truckload carriers only count workdays as transit days. They do not count the day of pickup or the weekends (Saturday and Sunday). They don’t count major holidays as transit days either. It is also important to remember that all the carrier’s transit times are estimations. A carrier’s estimated transit time is not guaranteed unless your shipment is booked with guaranteed service and a must deliver by date.

My freight was lost or damaged in transit. What are my options?

• Our sincerest apologies if this is the situation you currently find yourself in. We’re here to file claims with the carriers on your behalf should you ever need it. Just contact us to let us know the details of the OS&D and we can help you decide how best to proceed.

How do I file a claim?

• You can either select the “Submit a Claim” icon on the home page or you may email us directly at Claims@freightprologisticsllc.com. You can even call our office at 909-357-9600 during business hours and one of our team members will be able to assist you.

I’ve submitted a claim online. How long before I can expect a resolution?

• One of our team members should confirm receipt of your claim within 24-48 hours of submission. From there it can take 1-2 weeks for our office to collect the proper information and documentation to support your claim before submitting it to the carrier. From there, the carrier has the right to take up to 180 days to review the claim before giving a judgment (though claims that are well prepared usually take only half that time).

What types of payment options are available? Can I apply for credit?

• You can most definitely apply for a line of credit. We provide customers 30-day terms for payment when issued a line of credit. We also accept ACH payments and payment by credit card.

What is Freight Pro’s relationship with GlobalTranz?

• Freight Pro Logistics is an agency of GlobalTranz. They are two entirely different companies but Freight Pro Logistics contracts with GlobalTranz in order to access GTZ’s strong carrier rates and relations. Freight Pro Logistics, like GlobalTranz, has its own brokerage authority.